Last updated: August 30, 2026
To help customers plan with confidence, this policy applies to physical drinkware and related accessories ordered through this website.
Processing and transit
Orders normally require about 1–2 business days for processing. Estimated delivery or transit is 3–5 business days after processing, but this estimate is not a guarantee. Weekends, holidays, carrier conditions, severe weather, destination limits, and verification reviews may affect timing. Any free-shipping eligibility is shown at checkout and is not promised outside that page.
Address, tracking, and delivery issues
Customers must provide an accurate delivery address, email, and phone number. Tracking updates are sent when available. For a delay, lost parcel, delivered-but-missing package, or damage in transit, contact us with the order number, checkout email, tracking number, and a clear description; photos of damaged goods and packaging may be requested. Carrier investigations can take additional time.
Restrictions and questions
Some destinations, products, or carrier services may be unavailable because of legal, operational, or shipping restrictions. Before contacting us about an order, have the order number and checkout email ready.
Email: simhol1005@gmail.com
Mailing address: 360 S 13th St, Bismarck, ND, 58504, US
Phone: (417) 687-0880